Terms and conditions

Welcome to Neat. These Terms and Conditions (“Terms”) govern your use of our website located at neatstore.co, operated by Neatwear (Pty) Ltd, a registered company in South Africa with registration number 2022/289729/07, based in Cape Town.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site or our services.

1. General Information

The term “Neat”, “we”, “us”, or “our” refers to Neatwear (Pty) Ltd, the owner and operator of this website. The term “you” refers to the user or viewer of our website.

2. Eligibility

You must be at least 18 years old to use this website or have the consent of a legal guardian. By using this Site, you represent that you meet these requirements.

3. Products and Orders

All products listed on our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.

Prices for our products are subject to change without notice. We reserve the right to discontinue any product at any time.

Once an order is placed, you will receive an email confirmation. This does not constitute our acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or pricing errors.

4. Payments

Payments are securely processed via Shopify and PayFast. By submitting your payment information, you authorise us to charge the applicable order amount.

All prices are listed in South African Rand (ZAR) unless stated otherwise. Customers are responsible for any additional charges such as taxes, customs duties, or bank fees.

5. Shipping and Delivery

We aim to ship all orders within 3-5 working days of payment confirmation. Delivery times may vary depending on your location.

Neatwear (Pty) Ltd is not liable for any delays caused by courier services, customs, or unforeseen circumstances.

6. Returns and Exchanges

If you are not satisfied with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange, provided they are unworn, unwashed, and in their original packaging with tags attached.

To initiate a return, please contact our team at info@neatstore.co. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, are the property of Neatwear (Pty) Ltd and protected by South African and international copyright laws.

You may not reproduce, distribute, or exploit any content without written permission from us.

8. Limitation of Liability

Neatwear (Pty) Ltd shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our website or products.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes constitutes your acceptance of the revised Terms.